Cancellation and Refund Policy

This policy covers payments to Asemita Technologies Private Limited for paid plans and templates: Asemita storage plans, bought in the Asemita app under Plans & billing; Bhandar plans, bought in Bhandar under Subscription; and Rachna templates, bought in Rachna under Templates. Payments are processed by our payment partner, Cashfree Payments. It doesn't cover sales between a Bhandar shop and its own customers; those are between the shop and the customer.

• Each plan is a one-time payment for a fixed period, such as a month or a year. Prices are in Indian Rupees and include GST.
• Nothing renews automatically. We never charge you again without you choosing to pay. When the period ends, your account moves to the free plan, and you can buy again whenever you like.

Plans are digital services and nothing is shipped. A plan starts as soon as your payment is confirmed, usually within a few seconds. Your invoice is emailed to you if your account has an email address, and you can download it at any time from your payment history. If you paid and your plan hasn't started within an hour, write to info@asemita.com with your order ID.

Because nothing renews, there's nothing to cancel: a plan simply ends at the end of its period. If you stop using it earlier, it stays active until the end of the period you paid for. If you delete your account, your plan ends when the deletion completes.

We refund the full amount in these cases:

• Charged, but no plan. Your money was taken but your plan didn't start, and we can't start it for you.
• Charged twice. You paid more than once for the same order. We refund every extra payment.
• Changed your mind. You ask within 7 days of your first payment for a plan. This applies once per account for each product. This doesn't apply to Rachna templates (see below).

For plans, apart from these cases, we don't refund the unused part of a period, including when you stop using a plan early or delete your account. If something went wrong with a plan that isn't listed here, write to us anyway and we'll look at it fairly. Rachna templates are refunded only in the cases listed under Rachna templates.

A template is a one-time payment for one form, which we add to your Rachna account as soon as your payment is confirmed, usually within a few seconds. Nothing renews. You can see the full template before you buy it. Template prices are in Indian Rupees and include GST. Your GST invoice is emailed to you if your account has an email address, and you can download it from Templates, under My purchases, in Rachna.

Because the form is delivered straight away and can't be returned, template sales are final. We don't refund a template because you changed your mind, stopped using the form, or deleted it. A deleted form can be added back at no cost from Templates, under My purchases, in Rachna. It comes back without the answers it had collected.

We refund the full amount in these cases:

• Charged, but no form. Your money was taken but the form wasn't added to your account, and we can't add it for you.
• Charged twice. You paid more than once for the same purchase. We refund every extra payment, and you keep your form.

If your form hasn't appeared within an hour of paying, write to info@asemita.com with your order ID. Ask for a refund as described under How to ask for a refund.

If a payment fails but money leaves your account, your bank or Cashfree Payments usually reverses it automatically within 5 to 7 working days. If it hasn't come back after that, write to us with the date, the amount and your bank's reference number.

Email info@asemita.com from the email address on your account, or include the mobile number you sign in with. Tell us your order ID or invoice number and the reason. You can also write to us from Help in the Asemita app.

We reply within 2 working days. Approved refunds go back to the payment method you paid with, within 5 to 7 working days. Your bank may take a little longer to show it. We issue a credit note for any refunded invoice.

Asemita Technologies Private Limited, Unit 308, Floor-03, Odyssa Business Center, Rasulgarh, Bhubaneswar-751010, Odisha, India. Email info@asemita.com. See also our Terms and Privacy Policy.

We'll announce material changes in our apps before they take effect.

• 1 November 2026: Added Rachna templates: they're covered by this policy, the change-of-mind refund doesn't apply to them, and a new section says when a template is refunded and that template prices include GST.
• 1 November 2026: Added this change log and the notice about material changes.
• 19 October 2026: First version.